Two years of closing knowledge gaps with Blank Slate
A year ago, one of our security clients reached a significant milestone: their workforce had spent an entire year using Blank Slate to enhance their cognitive performance on the job. To mark the occasion, we analyzed how Blank Slate helped bridge knowledge gaps between employees who started with lower and higher levels of expertise. The results were striking — after just six months of light use, with employees spending only 2 to 3 minutes on the platform each week, everyone had reached the same high level of proficiency.
This month, we’re back to celebrate our client’s two year anniversary of keeping workplace knowledge high with Blank Slate. We also want to take this opportunity to show organizations that are new to Blank Slate what it looks like to be in it for the long haul.
Celebrating the end of knowledge gaps
Today, all employees at this security firm who have been using Blank Slate for two years have achieved complete mastery of workplace protocols — a remarkable transformation from where they started.
On day 1 of using the platform, Blank Slate identified a critical knowledge gap within the organization, where some employees started with deep expertise while others had lower prior knowledge, likely due to varying career stages and experience levels.
With the help of our learning platform, the company delivered personalized training tailored to each employee’s specific needs for improvement. With a few minutes of hard work each week, all employees reached expert knowledge levels within just six months. Even more impressively, they maintained those high levels over time, demonstrating the power of individualized learning approaches in both closing gaps and fostering long-term knowledge retention.
What two years of Blank Slate does for a team
Over the course of two years, organizations can expect:
- Initial rapid improvements in employee knowledge
- Sustained high knowledge levels across the workforce
- Tangible improvements in workplace performance driven by better knowledge retention
- All of these benefits with minimal time investment from employees.
For our security client, employees started at just 78% knowledge levels, on average. As charted below, these levels gradually rose and most importantly never fell throughout their two years of use. Today, these employees go about their workday with 98.8% accuracy when they need to recall critical training and apply it on the job.
But exceptional cognition means nothing if it doesn’t translate into exceptional cognitive performance.
Teams that use Blank Slate also show marked improvements in their day to day performance as a result of using the platform — for example, we’ve talked about how Blank Slate improves Air Force training outcomes before. In the case of this security firm, their CEO recently reported,
“Since deploying Blank Slate, we have seen a measurable reduction in performance incidents. Their [knowledge level] data is used as a KPI for our clients.”
The best part is that these knowledge increases and related workplace improvements happen with very little time needed from employees on a daily or even weekly basis. As you’ll see below, the average daily burden on each employee is almost always less than one minute. It ebbs and flows a bit, with time increasing when new content is added and decreasing when employees take time off for the holidays.
After two years of Blank Slate use, the impact is clear: a highly knowledgeable workforce, fewer performance incidents, and an effortless way to sustain expertise over time. What started as a tool to close knowledge gaps has become an integral part of how the featured security firm ensures operational excellence. By investing just minutes per week, employees not only reach expert-level proficiency but also maintain it — proving that continuous learning doesn’t have to be time-consuming to be effective.
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Amy Smith, PhD
Chief Scientific Officer, Blank Slate Technologies
